Shipping Policy

All items qualify for free shipping under normal circumstances within the contiguous United States. You will receive your order with no additional shipping charges — there are no hidden fees or handling costs. The price displayed at checkout is your final total.

Shipping Destinations

Free Shipping Areas

• Contiguous United States

Excluded Regions

• Alaska

• American Samoa

• Guam

• Hawaii

• Northern Mariana Islands

• Palau

• Puerto Rico

• U.S. Virgin Islands

• Armed Forces Americas

• Armed Forces Europe

• Armed Forces Pacific

Order Processing

Processing Time

Orders placed Monday through Friday (GMT-7) are typically processed within 2 business days, excluding weekends and holidays.

Shipment Notification

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Methods and Costs

Standard Shipping (Free)

• Carriers: UPS, USPS, FedEx, and Amazon Logistics

• Estimated Delivery Time: 2–7 business days

• Cost: Free for all orders shipped within the contiguous United States

Shipping Warehouse Address:
600 Fairway Lane, Old Bridge, NJ 08857

Special Cases and Additional Fees

Return and Exchange Shipping

Customers are responsible for return shipping costs unless the item is defective or damaged.

Non-Contiguous U.S. Shipping Requests

For shipping requests outside the contiguous United States, please contact us at service@patiokingdom.com for a custom shipping quote.

Address Changes and Order Cancellations

Address Changes

Requests for address changes must be submitted within 24 hours of placing the order. Please email service@patiokingdom.com as soon as possible.

Order Cancellations

Orders may be canceled at any time before shipment by contacting us via email.

Damaged or Missing Packages

Immediate Action Required

For FedEx or UPS deliveries, please refuse the package if it arrives visibly damaged and notify us within 48 hours.

Resolution

Once the issue has been verified, we will arrange a replacement or issue a refund as appropriate.

Contact Us

Email: service@patiokingdom.com
Brand Name: Patio Kingdom