Shipping Policy

All items qualify for free shipping under normal circumstances (within the contiguous United States). You will receive your purchase with no additional shipping charges — there are no hidden fees or handling costs. The price displayed in your shopping cart reflects your final total.

Shipping Destinations

• Free Shipping Areas:

  • Contiguous United States (50 states)

• Excluded Regions:

  • Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

 Order Processing

• Processing Time:

  • Orders placed Monday-Friday (GMT-7:00) are processed within 2 business days (excluding weekends/holidays).

• Shipment Notification:

  • You will receive an email with tracking details once your order ships.

Shipping Methods & Costs

Standard Shipping (Free)

• Carriers: UPS, USPS, FedEx, Amazon Logistics

• Delivery Time: 2-7 business days

• Cost: FREE for all orders within the contiguous U.S.

• Shipping Warehouse Address: 600 Fairway Lane Old Bridge NJ 08857

Special Cases with Fees

• Return/Exchange Shipping:

  • Customers are responsible for return shipping costs unless the item is defective/damaged.

• Non-Contiguous U.S. Requests:

  • Contact us at service@patiokingdom.com for a custom shipping quote.

Address Changes & Cancellations

• Address Updates:

  • Must be requested within 24 hours of order placement. Email service@patiokingdom.com

• Order Cancellations:

  • Cancel anytime before shipment via email.

Damaged/Missing Packages

• Immediate Action Required:

  • FedEx/UPS Deliveries: Refuse the package and notify us within 48 hours.

• Resolution: We will send replacements or issue refunds upon verification.

Contact Us

Email: service@patiokingdom.com
Brand Name: Patio Kingdom
Address: 585 N Mountain Ave Upland, CA, US