At Patio Kingdom, we are committed to protecting your privacy. This Privacy Policy explains how patiokingdom.com (the “Site,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, use our services, or purchase products from us. By accessing or using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We collect information in two categories:

(a) Device Information

When you visit the Site, Shopify (our e-commerce platform provider) automatically collects certain information about your device, including:

• Your web browser type and version

• IP address and time zone

• Cookies stored on your device

• Pages or products you view

• Websites or search terms that referred you to the Site

• Interactions with the Site, such as clicks and browsing behavior

Technologies Used to Collect Device Information

• Cookies: Data files placed on your device that often include an anonymous unique identifier. You can learn more about cookies and how to disable them at www.allaboutcookies.org.

• Log Files: These track actions occurring on the Site and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

• Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

• Shopify Analytics: Tools provided by Shopify to help us understand and analyze how visitors use the Site.

(b) Order Information

When you make a purchase through the Site, we collect certain information from you, including:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment details, which are processed securely by Shopify Payments or PayPal. We do not store your full credit card number.

In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

2. How We Use Your Information

We use your Personal Information to:

• Process orders and fulfill purchases

• Screen transactions for fraud or risk through Shopify Payments or PayPal

• Communicate with you about your order, shipping, or customer support requests

• Improve Site performance and functionality through Shopify Analytics

• Send marketing emails, only where you have provided consent

• Comply with legal and regulatory obligations, including tax and accounting requirements

3. How We Protect Your Information

We implement a variety of security measures to help protect your personal information, including encryption and secure servers. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We may share your information with the following third parties as necessary to operate our business and provide our services:

• Shopify: Our e-commerce platform provider, which processes your data in accordance with its own Privacy Policy

• Payment Processors: Shopify Payments and PayPal, which process payment transactions securely

• Shipping Carriers: USPS, FedEx, and other logistics partners used to deliver your order

• Legal or Regulatory Authorities: When disclosure is required by law, regulation, legal process, or governmental request

5. Cookies

We use cookies to improve your experience on our website. Cookies are small files stored on your device that help us analyze site traffic, remember your preferences, and provide a more personalized experience. You may choose to disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data.

• Access and Correction: You may contact us to review or update your personal information.

• Marketing Opt-Out: You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any marketing email.

• Cookie Controls: You may disable cookies through your browser settings.

• Do Not Track: Please note that our Site does not alter its data collection and usage practices in response to “Do Not Track” browser signals.

7. Data Security

• All transactions are encrypted using SSL technology.

• Payments are processed through PCI-DSS-compliant payment gateways, including Shopify Payments and PayPal.

8. Data Retention

• Order Information: We retain Order Information for 5 years to comply with applicable U.S. tax and recordkeeping requirements.

• Device Information: We retain Device Information for up to 2 years, unless a longer retention period is required or permitted by law.

For users located in the European Union, we retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

9. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), the following additional terms apply:

(a) Legal Bases for Processing

We process your Personal Information on the following legal bases:

• Contractual Necessity: To fulfill orders and provide requested services, including payment processing and shipping

• Consent: For marketing communications, where required by law. You may withdraw your consent at any time

• Legitimate Interests: To improve our Site, prevent fraud, and better understand user behavior

• Legal Obligations: To comply with tax, accounting, and other legal or regulatory requirements

(b) Your GDPR Rights

Subject to applicable law, you have the right to:

• Access your Personal Information and receive a copy of it

• Request correction of inaccurate or incomplete data

• Request deletion of your data in certain circumstances

• Request restriction of processing in certain circumstances

• Request data portability in a structured, commonly used, and machine-readable format

• Object to processing based on legitimate interests, including direct marketing

To exercise any of these rights, please contact us at service@patiokingdom.com. We will respond in accordance with applicable law.

(c) International Data Transfers

Your personal information may be transferred to and processed in the United States. Where required by law, we take appropriate safeguards to protect such transfers, including contractual protections with relevant service providers.

(d) Supervisory Authority

If you believe that our processing of your Personal Information violates applicable data protection law, you may have the right to lodge a complaint with your local data protection authority in the EEA.

10. Third-Party Links

Our Site may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the content, policies, or privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete such information as soon as reasonably practicable.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, legal requirements, or other reasons. Any updates will be posted on this page along with a revised effective date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us at:

Email: service@patiokingdom.com
Brand Name: Patio Kingdom