Privacy Policy

Last updated: April 07, 2025

At Patio Kingdom, we are committed to protecting your privacy. This Privacy Policy explains how patiokingdom.com (the “Site” or “we”) collect, use, and protect your personal information when you visit our website, use our services, or purchase products from us. By accessing or using our website and services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect information in two categories:

(a) Device Information

When you visit the Site, Shopify (our e-commerce platform provider) automatically collects certain data about your device, including:

Web browser type and version
IP address and time zone
Cookies stored on your device
Pages or products you view
Websites or search terms that referred you to the Site
Interactions with the Site (e.g., clicks, scrolling patterns)

Technologies Used to Collect Device Information:

Cookies: Data files with anonymous unique identifiers. Learn how to disable cookies at www.allaboutcookies.org.
Log Files: Track actions on the Site, including IP addresses, browser types, ISPs, referring/exit pages, and timestamps.
Web Beacons/Tags/Pixels: Electronic files recording browsing behavior.
Shopify Analytics: Tools provided by Shopify to analyze site usage.

(b) Order Information

When you make a purchase through the Site, we collect:

Name, billing/shipping address
Email address and phone number
Payment details (processed securely by Shopify Payments or PayPal; we do not store credit card numbers).

“Personal Information” in this policy refers to both Device Information and Order Information.

2. How We Use Your Information

We use your information to:

Process orders and fulfill purchases
Screen transactions for fraud or risk (via Shopify Payments/PayPal)
Communicate order/shipping updates
Improve Site functionality through Shopify Analytics
Send marketing emails (only with your consent)
Comply with legal obligations (e.g., tax reporting)

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information, including encryption and secure servers. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

4. Sharing Your Information

We share your information with:

Shopify: Our e-commerce platform, which processes your data under their Privacy Policy.
Payment Processors: Shopify Payments (Privacy Policy) and PayPal (Privacy Policy), which handle payment transactions.
Shipping Carriers: USPS, FedEx, or other logistics partners to fulfill orders.
Legal Authorities: When required by law (e.g., tax audits).

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small files that are stored on your device and help us analyze site traffic, remember your preferences, and provide personalized content. You can choose to disable cookies through your browser settings, but please note that some features of the website may not function properly if cookies are disabled.

6. Your Rights

Access/Correction: Contact us to review or update your data.
Opt-Out: Click "unsubscribe" in marketing emails or disable cookies via browser settings.
Do Not Track: Our Site does not alter data collection practices in response to "Do Not Track" signals.

7. Data Security

All transactions are encrypted via SSL technology.
Payments are processed through PCI-DSS compliant gateways (Shopify Payments/PayPal).

8. Data Retention

Order Information: Retained for 5 years to comply with U.S. tax laws.
Device Information: Retained for 2 years unless otherwise required.
For EU users, we retain Personal Information only as long as necessary for the purposes stated, unless extended retention is required by law.

9. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), the following GDPR-specific terms apply:

(a) Legal Basis for Processing

We process your Personal Information under the following legal grounds:

Contractual Necessity: To fulfill orders and provide services (e.g., processing payments and shipping).
Consent: For marketing communications (you may withdraw consent anytime).
Legitimate Interests: To improve our Site, prevent fraud, and analyze user behavior.
Legal Obligations: To comply with tax, accounting, or regulatory requirements.

(b) Your GDPR Rights

You have the right to:

Access your Personal Information and receive a copy.
Rectify inaccurate or incomplete data.
Erase ("Right to Be Forgotten") your data under certain conditions.
Restrict Processing of your data if you contest its accuracy.
Data Portability: Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests (e.g., direct marketing).

To exercise these rights, contact us at [Your Contact Email]. We will respond within 30 days.

(c) International Data Transfers

Your data may be transferred to and processed in the United States. We ensure safeguards are in place, including:

Standard Contractual Clauses (SCCs) with Shopify and PayPal for EU-U.S. transfers.
Data Processing Agreements with third parties that comply with GDPR.

(d) Data Protection Authority

If you believe we violate GDPR, you have the right to lodge a complaint with your local EU supervisory authority.

10. Third-Party Links

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

For questions or data requests:
Email: service@patiokingdom.com
Brand Name: Patio Kingdom
Address: 585 N MOUNTAIN AVE 104 UPLAND, CA 91786